Internet Technology Services
Hosting Support
Email Setup
- General Setup
- Forwarding mail
- Privalege levels
- Autoresponders
- Pop3 mail addresses
- What to do if your ISP does not support SMTP Service
- Catchrest or catchall email accounts
- Miscellaneous and mail aliasing
- Setting up synonym domain for email
General Setup
One of the best things about having your own domain is that you can setup e-mail address (anything@your-domain.com). This gives you the ability to give your friends e-mail accounts, have special names for sale events etc. We give you everything because unlike most ISPs or Hosting Providers we don’t limit the number of e-mail accounts or restrict how you set them up. You can setup your e-mail accounts using the control panel. You can get to the mail control panel by using the url: http://controlpanel.nshosts.com.
Type in your email address (username@yourdomain.com) and
password and press 'Log on'.
You will see one account already setup: your username. Do not change this.
You can now add new mailboxes.
Type in the username you wish to use (e.g. 'Webmaster') and press 'Add'.
You have now created a new account, you will receive a report screen.
Click on the mailbox link (e.g. Edit Mailbox: james@example.com).
There are a number of options on this page. The most important thing to do is to set a password. To do this simply fill out the New password and Confirm New Password fields and press 'Apply'.
On this screen you can also setup forwarding and auto responders.
This should be all you need to know to get started setting up mailboxes.
You can modify the Message lifetime (e.g. after a certain time the server can automatically remove messages) or the mailbox lifetime (e.g. after a certain time the server can automatically remove a mailbox).
E-mail software settings
Follow the directions on your e-mail software, this should be the only
information you need.
- POP (incoming) Server: mail.yourdomain (e.g. mail.yourname.com)
- SMTP (outgoing): Your ISP’s e-mail server (e.g. mail.aol.com)
- User ID: The name of the email account you created and "%yourdomain.com" see the red note below.
- Password: The password you picked
| VERY IMPORTANT NOTE: When you enter
the username into your email program you must put: username%yourname.com (e.g. webmaster%yourname.com). Checking mail will NOT work unless the @ symbol has been replaced by the % symbol. |
When can I start using the new main addresses?
In general your accounts should be ready for use as soon as you set them up. Please allow 2 hours after setting them up before alerting support and make sure you have read the important note bove. Your domain must be transferred and propagated before your email will work.
We allow you to use 15mb of room on the email server. You can't receive more than 15mb worth of email in a single mailbox without removing it from the server. We recommend that you always delete your email from the server after you check it. (E.g. do NOT have 'leave on server' checked in your email settings).
Forwarding Mail
Do NOT forward mail to another forwarding account, or to an aliased account, it MUST be forwarded to a pop account. To forward mail simply put a full email address in the 'Forward Mail To:' field. If you are forwarding email make sure you check the 'Don't store in this mailbox' checkbox (this means the email will be forwarded but not stored). To forward to more than one email address, separate them emails by a comma.
Privilege Levels
There are only two privilege levels available to you, and you cannot change them. Your main account (username@domain.com) will have Domain level privileges (meaning they can add new mailboxes). All other accounts you setup will have 'No' privileges, meaning users can only modify their own mailbox properties.
POP3 Mail
POP3 e-mail accounts are real e-mail accounts on the mail server. You
will use a mail client program to collect this mail off the mail server.
Autoresponders
Every mail account can have an auto responder, this means every time
somebody sends you an email, the mail server automatically sends a standard
email back. This is used for confirmation that you have received an email,
or to let people know you are out of the office for a period of time.
To set this up simply check 'Enable Auto Reply' and fill out your message.
Is it a good idea to also put any emails which also have auto responders
in them that you are aware of in the 'No reply to:' field (including the
email address itself). You can also choose to reply from a different email
address. The 'echo message' command sends an auto responder which also
includes the message that was sent to it.
No SMTP Service
If you need to use our SMTP server you need to e-mail us. We will allow
SMTP connection for users who do not have a suitable ISP SMTP service.
We do use authenticated SMTP accounts (meaning you must authenticate yourself
before you are able to send mail, this is supported by Outlook, Outlook
Express, Eudora and Netscape Messenger).
Catchrest or catchall email accounts
A catchrest or catchall email account is a mailbox that receives any mail addressed to your domain that isn't addressed to an existing mailbox. If someone types in your email address incorrectly it would appear in this mailbox, so you wouldn't lose it. To create the catchall email address, go to the control panel and create an account called catchall.
This will automatically catch all email that isn't addressed to an existing
mailbox. If you wish you can then forward this to any mail address.
Miscellaneous and mail aliasing
In the Mailbox settings there is one other major area - Access Keys. This should be left alone. Access Keys are like privileges (e.g. can the user use the POP service etc.). Mail aliasing is not supported here, you have to setup each email account as a separate mailbox.
Setting up Synonym domain for email
Do you have a domain pointer and would like to have mail on both domains?
Example: user@you_main_account.com and user@pointed_domain.com are the same email address and can be accessed either way. In order
to do this log in to the control
panel with your main account and select the email manager. Scroll
down the bottom and add your domain pointer to the synonym domain list.
Once this is done all mail will be re-directed to our mail server for your pointed domain. You must ensure that both your domains are resolving and they are using our name servers. Please click here to test whether your domain is resolving.
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